Commissioning us for bespoke furniture, kitchens and interiors

This Commissioning process is not an exact science and varies from project to project – some clients have clearly defined ideas of what they would like others less so. One of the most important parts of our job is to listen to the client and understand what they want.

Whether a commission is for a single piece of furniture or a larger project such as a kitchen, dressing room or study we apply our creativity and passion for designing and making to all the work we undertake. Our goal is simple - to provide our clients with beautiful, unique and functional furniture and in doing so to exceed their expectations.

Initial meeting

The starting point to any commission is the initial meeting. Ideally we like this to take place at our client’s home as this gives us an opportunity to establish a feel for their style and tastes. We also encourage clients to visit our furniture design workshop to develop a greater understanding of what we do and of what is achievable when commissioning bespoke furniture. The purpose of this meeting is to get to know the client, to discuss the project and to establish a brief; it is also an opportunity to discuss budgets and timescales.

Concept development

From this first meeting and guided by our brief we start to develop ideas. We are inspired by many different things – nature, architecture, art and science are all fantastic sources of inspiration from which to develop ideas. The culmination of this development stage will be a design proposal to be presented in the form of hand-drawn sketches along with suggestions for materials, at a second meeting.

Follow-up meeting

The second meeting is an opportunity to go through initial designs, present samples and discuss costings – it can take place either at our furniture design workshop or the client's home.Open, frank dialogue is very important as we can learn as much about what a client wants from what they do not like as from what they do like. Typically by the end of this follow-up meeting good progress will have been made towards establishing a finalised design, for presentation at a third meeting.

Presentation meeting

Here we will present our designs based on the initial brief along with the comment and feedback from previous meetings. Samples are re- presented for approval and a deposit is taken to confirm a place in our workshop production schedule. On large, more complex projects such as bespoke kitchens further meetings may be necessary to make sure clients are entirely happy with the design.

Manufacture and project management

With the design and materials approved the making process can start. How long this takes depends on the size and complexity of the project but lead times will have been agreed in previous meetings. Many of the projects that we work on, particularly kitchens and larger fitted projects, will require close project management. We have a huge amount of experience managing these projects and are comfortable working alongside and liaising with other site trades including electricians, builders, plumbers, Air conditioning engineers and painters and decorators. We will keep you informed at every step of the making process and always welcome clients who would like to visit the workshop to see their furniture being made.

Delivery and installation

Our fitters are skilled, experienced and meticulous – they understand the time and effort that has gone into designing and making our furniture and kitchens and install it accordingly. They liaise with other trades and deal with any problems that arise whilst fitting - when they leave you will not know they have been in your home (other than for the furniture they have left behind!)